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Shipping & Returns

Returns Policy

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Cool? Cool!

You may return new, unworn, unaltered items within 15 days of delivery for a full refund. We'll also pay the return domestic shipping costs. Simply request a refund, then attach the included return label onto the same packaging, seal, and drop off at the nearest UPS Store or UPS Drop Box. Marked-down items eligible for exchange only. International customers are responsible for shipping costs on all returns and/or exchanges. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, but in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

All Discounted items are Final Sale and cannot be returned or exchanged. 


Buying shirts online can be difficult given sizing differences between brands and styles. To help out, we offer free domestic shipping both ways. So have at it, order as many shirts as you'd like to try on at home and ship the ones you don't want back to us for free

We can ship to virtually any address in the world. Domestic shipping for shirt orders is via UPS and is free for purchases exceeding $50. Any other items are shipped via USPS. International shipping has a flat rate of $28. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

For exchange or returns information, please email us at info@glasshouseshirtmakers.com